1.Why Can't I Transfer SMS from My iPhone to computer?
Answer: Uninstall the program, download and reinstall the latest version. Follow the step by step guide How to Transfer sms from iPhone to Computer?.

2.Tansee iPhone Transfer SMS Always Reading data... Why?
Answer: Might it will need some time to read your iPhone, at most 1 hour.
If you check "Encrypt iPhone backup"
Try uncheck this option:
Open your iTunes, plug your iPhone, click "summary" ,uncheck "Encrypt iPhone backup"

3.Tansee iPhone Transfer SMS Always Waiting For iPhone... Why?
Answer: Please install iTunes version above 7.7, if your iTunes can read your iPhone, our software can read also.

4.Why can't Tansee iPhone Transfer SMS display Unicode languages?
Answer: Please Download and Install applocale.msi from here. To Install Microsoft Applocale Utility in Windows Vista follow the following Article : When trying to install Applocale in Windows Vista, the following error will occur.
"There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel and package vendor." Installation Incomplete. The installer was interrupted before Microsoft Applocale could be installed.
You need to restart the installer to try again. Click “Close” to exit. The installation problem is likely caused by User Account Control security measure. If you turn off User Account Control, the error likely to go away and Applocale can be installed properly. However, here is another workaround that do not need you to take security risk by disabling UAC.
1,Run an elevated command prompt by right clicking on Command Prompt on Start Menu and then select “Run as Administrator”.
2,Click on Continue when User Account Control dialog prompt comes out.
3,Change directory to the folder where you put the applocale.msi Windows Installer Package.
4,Type applocale.msi to start the setup.
5,The Applocale installation will complete successfully. Get more information, click here.


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